Shipping policy
At VIRELLES STORE, we want every order to arrive with the same level of care and attention that goes into selecting the products we offer. Our shipping policy is designed to be simple, transparent, and convenient for customers wherever they are located. We are proud to offer FREE SHIPPING ON ALL ORDERS, WORLDWIDE, with no minimum order value required. Whether you are ordering from Australia, the United States, Canada, the United Kingdom, Europe, Asia, or another supported international destination, you will not be charged a standard shipping fee at checkout.
FREE WORLDWIDE SHIPPING
Free Shipping Worldwide on All Orders is a standard benefit offered by VIRELLES STORE. There is no minimum purchase requirement to qualify for free standard shipping. Whether your order contains a single item or several items, eligible standard delivery costs are covered by VIRELLES STORE.
Our goal is to make international shopping straightforward and predictable. We do not want customers to have to increase their order value simply to reach a free-shipping threshold. If your destination is within an area that we are able to service, standard shipping will be provided FREE OF CHARGE.
Please note that free worldwide shipping refers to the standard shipping cost charged by VIRELLES STORE. Customs duties, import taxes, VAT, brokerage charges, or other government or carrier-related fees imposed after an order enters the destination country are separate from our shipping charges and may remain the responsibility of the recipient where applicable.
ORDER PROCESSING
After your order has been successfully placed and payment has been confirmed, our team will begin preparing your order for shipment. Each order is reviewed and prepared before it is handed over to the appropriate shipping carrier.
Processing time is separate from delivery time. During normal business periods, we aim to process orders as efficiently as possible. Processing may occasionally take longer during public holidays, weekends, promotional periods, periods of unusually high order volume, or circumstances outside our reasonable control.
Once an order has been dispatched, you may receive a shipping confirmation email containing available tracking information. Please allow some time for the carrier's tracking system to update after the shipment has been collected or scanned.
DELIVERY TIMES
Delivery times vary depending on the destination country, region, local postal network, shipping carrier, customs processing, and other logistical factors. Domestic Australian orders will generally travel through the relevant domestic delivery network, while international orders may pass through multiple logistics providers before reaching the final destination.
Any estimated delivery timeframe provided by VIRELLES STORE is an estimate rather than a guaranteed delivery date unless expressly stated otherwise. Delays may occasionally occur because of customs inspections, severe weather, public holidays, transportation disruptions, local postal delays, high seasonal shipping volumes, or other circumstances beyond our direct control.
We appreciate your patience if a shipment experiences an unexpected carrier or customs delay.
INTERNATIONAL SHIPPING
VIRELLES STORE welcomes customers from around the world and provides FREE STANDARD WORLDWIDE SHIPPING ON ALL ORDERS to destinations that our shipping partners are able to service.
International orders may be subject to the laws, customs requirements, and import regulations of the destination country. Customs authorities may inspect packages or request additional information before releasing a shipment for final delivery.
VIRELLES STORE does not control customs processing times or decisions made by local customs authorities. If your country's customs agency places a shipment on hold, additional time may be required before the package can continue to its destination.
CUSTOMS DUTIES, TAXES & IMPORT FEES
Although standard worldwide shipping is free, international shipments may be subject to customs duties, import taxes, VAT, handling fees, brokerage charges, or similar charges imposed by the destination country or local authorities.
These charges are not standard shipping fees collected by VIRELLES STORE and, unless otherwise stated at checkout, are not included in our free worldwide shipping offer. Any applicable import-related charges are generally determined by the laws and regulations of the destination country and may be payable by the recipient.
We recommend reviewing your country's import requirements if you are unsure whether additional duties or taxes may apply to your purchase.
SHIPPING ADDRESS
Customers are responsible for providing a complete and accurate shipping address when placing an order. Please carefully check the recipient's name, street address, apartment or unit number, suburb or city, state or province, postal code, country, telephone number, and other required delivery information before completing checkout.
An incomplete or incorrect address may result in a delivery delay, failed delivery, or the package being returned to the sender.
If you notice an error in your shipping information after placing an order, please contact VIRELLES STORE as soon as possible at sale@virelles.store. We will make reasonable efforts to assist you before the order is dispatched. However, once an order has entered the shipping network, we cannot guarantee that the carrier will be able to modify or redirect the delivery address.
ORDER TRACKING
When tracking is available for your shipment, the tracking details will normally be provided after the order has been dispatched. Tracking information may not become active immediately, as the shipping carrier may require additional time to perform the first scan and update its online tracking system.
If your tracking information has not changed for several days, this does not necessarily mean that your package has been lost. International shipments in particular may experience periods without tracking updates while traveling between countries, processing through customs, or being transferred between shipping partners.
DELAYED ORDERS
While we work with shipping partners to provide reliable delivery, occasional delays can happen. Circumstances such as severe weather, customs inspections, transportation interruptions, peak shopping periods, public holidays, local delivery conditions, or other events outside our reasonable control may affect delivery times.
If your order appears to be significantly delayed, please contact our customer service team. We will review the available tracking information and assist you with determining the current status of your shipment.
LOST OR MISSING PACKAGES
If your tracking information indicates that your package has been delivered but you cannot locate it, we recommend first checking around the delivery location, with household members, neighbors, building management, reception areas, or any designated safe delivery location. Carriers may occasionally mark a package as delivered shortly before the final physical delivery is completed.
If the package still cannot be located, please contact the shipping carrier where appropriate and then contact VIRELLES STORE with your order information. Our team will review the circumstances and provide reasonable assistance based on the available tracking and carrier information.
RETURNED OR UNDELIVERABLE PACKAGES
A package may be returned to the sender if the shipping address is incorrect or incomplete, the recipient is unavailable after repeated delivery attempts, the package is not collected within the carrier's required timeframe, or the recipient refuses delivery.
If an order is returned as undeliverable, please contact us so that we can review the situation and advise you of the available next steps. Additional costs resulting from an incorrect address, refused shipment, unclaimed package, or a requested re-shipment may apply depending on the circumstances.
OUR FREE SHIPPING COMMITMENT
At VIRELLES STORE, we want the price you see for your products to remain straightforward. For this reason, we maintain a simple shipping promise:
FREE SHIPPING ON ALL ORDERS.
FREE STANDARD SHIPPING WORLDWIDE.
NO MINIMUM ORDER VALUE REQUIRED.
From a single-item purchase to a larger order, customers can shop without needing to meet a minimum spending threshold simply to qualify for standard free delivery.
SHIPPING QUESTIONS & CUSTOMER SUPPORT
If you have questions about shipping, tracking, delivery, or an existing order, our customer support team is available to assist you. When contacting us about an existing purchase, please include your order number and the email address used to place the order so that we can locate the relevant information more efficiently.
VIRELLES STORE
Email: sale@virelles.store
Phone: +61 401 882 547
Address:
5/19 Torrance Crescent
Quakers Hill NSW 2763
Australia
We appreciate every order placed with VIRELLES STORE and are committed to making the delivery experience as clear, convenient, and reliable as possible — wherever in the world your order is headed.